Returns & Refunds

Last updated 13 October 2026

Your return window

You have 7 days from the day your order is delivered to request a return. Requests made after 7 days cannot be accepted.

Who pays for return delivery

The buyer pays return delivery costs. We do not deduct the original delivery charge from your refund, but the cost of sending the item back to the vendor is yours.

What can be returned

Items must be returned in the condition you received them, with all parts, accessories and packaging. We cannot accept returns of:

• items that have been installed, wired in or used beyond inspection;
• items damaged after delivery;
• perishable goods, or items sealed for hygiene reasons once opened.

Faulty or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, contact us within 7 days and we will arrange the return at no cost to you. Where a manufacturer warranty applies, the warranty terms shown on the product page apply in addition to this policy.

How to start a return

Contact us from the account you ordered with, quoting your order number and what is wrong with the item. We will confirm the return address and next steps before you send anything back.

Refunds

Once the vendor receives and inspects the item, approved refunds are issued to your original payment method. Your bank or payment provider may take a few additional working days to show the funds.

Multi-vendor orders

Kioxit is a marketplace: items are sold and shipped by individual vendors. A return is handled by the vendor who sold the item, under the terms on this page.